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FTP Integration - Import and Export Statuses

Overview

This article covers potential FTP statuses along with errors related to the FTP Integration, along with what can be done to remedy it.

FTP Import Statuses

The following is an alphabetical list of FTP statuses related to importing data. An explanation of each status is provided.

Complete

Error Processing File: We were able to retrieve the file, but could not process it for a specific reason (e.g., inaccurate columns, invalid characters, etc.)

FTP ErrorInitiating FTP TransferNo File(s) FoundPost Processing ErrorProcessing

FTP Export Statuses

The following is an alphabetical list of FTP statuses related to exporting data. An explanation of each status is provided.

Failed Processing: An unknown error has occurred. Contact Mongoose support.

FTP ErrorProcessingSkipping Export - No Records

Connection Errors

If you are trying to set up the initial FTP connection and receiving an error, the error text should help point to the cause of the issue. Contact our support team if you need additional information or guidance.