Texting Guides

Step-by-step guides on using and navigating Mongoose Text features

• Auto Reply FAQs
• Texting Templates for Student Success
• Texting Templates for Admissions
• Reports-Usage Analytics
• Contact Conversation History
• Opt-Out Changes Report
• Scheduled Messages Guide
• Shared Inbox Overview
• Compose a Message From a Shared Inbox
• Auto Reply Overview
• What is a segment?
• Conversation View and Text Responses
• Texting Templates for Advancement
• Increase Response Rates
• What is a good response rate?
• Campaigns - Reporting
• Shared Inbox Email and Mobile Notifications
• Carrier Filtering Overview
• MMS Templates
• Texting: Collecting Text Message Consent and Opt Out Status
• Manually Add Contact
• Tips for Using Mongoose for Critical Communications
• Undelivered Message Report
• Contact Search Page
• Undelivered Messages
• Campaigns - Creating and Using
• A2P Text Message Compliance
• Out of Office
• Considerations When Deleting a User
• Update Mobile Number
• Delivery Duration, Overnight Hours, and Message Send Time
• Allow user Segment access
• Usage Reporting Overview (Message Activity Report)
• Smart Message
• Smart Message Details
• User ID Overview
• Compose a Text Message
• Does Mongoose have an auto-reply feature?
• Shared Inbox Best Practices
• Getting Started: In Product Training
• A2P Compliance-Collecting Opt In
• Mongoose Credits - Usage Report
• Mongoose Credits - Purchasing Guide
• Conversation Intelligence Platform