Texting Templates for Student Success

Overview

Templates allow teams to have and use a set of pre-created messages that can be easily inserted when composing a text message. Templates not only help save time but help maintain consistency of messages across your team.

Texting templates also: 

• Promote using proven best practices 
• Ensure clear, engaging communication 
• Increase efficiency while communicating with students

Learn more about using templates and click here to see all of our texting templates for student success!

New Students & Check-Ins

Gauging First Week

> Friday of First Week

Hi <First Name>  this is <User First Name>  from the Office of Student Retention. How was your first week? Could you let us know with an emoji or GIF?

Mid-Term Check-In 

> Midterms

Hi <First Name>  it’s (Advisor Name) from (Major/Academic Advising). Wanted to wish you good luck on your midterms. Is there anything I can help with? You can reply “STOP” at any time to stop receiving these messages.

Advising Appointment

> Advising/Registration Period

Hi <First Name>  it’s (Advisor Name) from (Major/ Academic Advising). It’s time to start preparing for the next semester. When can we meet to register you for classes?

Housing & Parking

Housing Forms

> 2-4 Weeks Prior to Deadline

Hi <First Name>,  it’s <User First Name>  from (Residence Life/Housing). We had you listed as living on campus for next semester, but we’re missing some updates. Can you give me a call or text me back so we can review what we still need?

Parking Forms 

> 2-4 Weeks Prior to Deadline

Hi <First Name>,  it’s <User First Name>  from (Business Office/Bursar). We had you listed as living off-campus and in need of parking for next semester, but we’re missing some updates. Can you give me a call or text me back so we can review what we still need? Reply “STOP” to this message if you’d no longer like to receive our texts.

Reminders

Missing Requirements 

> End of Term

Hi  <First Name>,   This is <User First Name> , your academic advisor. I noticed that you did not (Schedule Correct Course/Complete Degree Requirement). Do you need help with this? I’m here to help and want to make sure you graduate on time. Please let me know.

Financial Hold 

> 1 Week Prior to Registration

Hi <First Name>, it’s <User First Name>  from ( Bursar’s Office/ Academic Advising/Retention). Registration is coming up and you have a financial hold. We want to make sure you can secure classes for next semester. Can I help with any arrangements?

Registration Reminder 

> 48 Hours Prior to Registration

Hi <First Name>,  it’s <User First Name>  from (Bursar’s Office/ Academic Advising/Retention). Registration is coming up on (Day/Date/Time). Did you have any questions? Do you have your registration link and information? If you’d like to no longer receive these message, reply “STOP.”

TEXTING TIP:  We recommend following compliance best practices and reestablishing consent with students that may not have received texts from your office before.

Events

Networking/Mentoring 

> 2-4 Weeks Before Event

Hi <First Name>  it’s <User First Name>  from (Advising/ Retention/Career Center/Alumni). We have a (Networking/ Mentoring Event) on (Day/ Date/Time). There’s so much to learn from (School Name) alums, and we’d love to host and connect you. Would you like to confirm your attendance? 

Event Evaluation 

> Within 48 Hours Post-Event

Hi  <First Name>, it’s  <User First Name>  from   (Advising/Retention/Career Center/Alumni/Student Life). Thank you so much for attending (Workshop/ Event)! We want to make sure our (Workshops/Events) are valuable. Using an emoji or GIF, could you tell us what your experience was like?