FAQs
Frequently asked questions from our clients
Messaging
- Conversation Intelligence FAQs
- Bulk Actions and Managing the Messages Area
- What is the difference between SMS and MMS messaging?
- How should I handle inappropriate text messages?
- What happens if I receive a spam text message?
- Is there a file size limit for MMS/picture messages I receive?
- When will my text messages be sent?
- What happens when someone calls my virtual number?
- Does sending a text to multiple contacts start a group message?
- Can I send a clickable hyperlink or hashtag in a text?
- Can I tell if a recipient read or opened my text message?
- Messages-How does Mongoose determine which inbox a message goes into?
- Can I use Mongoose to send emergency alerts?
- Why can't I send a video or PDF with MMS?
- Why are my outgoing messages showing up in my inbox?
- If a contact opts-out of texting, is the contact opted-out across all teams?
- Does Mongoose still send messages to mobile phone numbers that are on national "Do Not Call" lists?
- How is using a short code to text contacts different than using a full phone number?
- Why Can't I Find A Contact In Mongoose?
- Can I text internationally?
- Does Mongoose support multiple languages?
- Can I edit or delete a scheduled message?
- Why am I seeing "0 Recipients" when I've selected contacts?
- Quiet Hours-Why can't I send text messages between 10pm-6am?
- Can I query Mongoose contact records to identify records that only contain a mobile number?
Best Practices
- When to Use Automated Text Messages
- Text Message Templates
- When is the best time to send a text?
- Message Identification Tags - Best Practices and FAQs
- What is the recommended length of a text message?
- How do I integrate text messaging into my institution's website?
- What should I use for my Mongoose password?
Data Management
- Integration Options
- Delete Contacts
- Can I change a contact's user assignment in Mongoose?
- How do I validate the phone numbers of contacts I have already imported?
- How do I find and fix import errors?
- If I replace an existing user's account information with a new user's information, does Cadence retain contacts and messages connected to the account?
- Do I need to install software to use Mongoose?
- Is there a limit on the length of a field in data imports?
- Can I view my import history?