Guides
Step-by-step guides on using and navigating Mongoose features
Client Success and Best Practices
- Getting Started: New User Guide
- Getting Started: In Product Training
- Increase Response Rates
- Texting Templates for Student Success
- What is a good response rate?
- Texting Parents
- Texting Templates for Admissions
- Texting Templates for Advancement
- Texting Non-Traditional Students
- Tips for Engaging With Texting
- Tips for Using Mongoose for Critical Communications
- Conversational Texting v. Emergency Alerts
A2P Compliance
Campaigns
Segments
Automation
Smart Messages
Shared Inboxes
Messaging
- Sign Into Mongoose
- WhatsApp Manual Imports
- Compose a Text Message
- Send as Assigned User
- Send to My Assigned Contacts Only
- Sent Message Details
- Conversation View and Text Responses
- Message Tags
- Manage Profile
- Contact Search Page
- Contact Conversation History
- Block/Unblock Incoming Messages From a Specific Number
- Carrier Filtering Overview
- Sending MMS Text Messages
- Manually Add Contact
- Update Mobile Number
- Edit Existing Contact or Manually Added and Unknown Records
- MMS Templates
- MMS Best Practices
- Message Sending Time Estimates
- Delivery Duration, Overnight Hours, and Message Send Time
- Texting Phone Number Functions
- VOIP Numbers
- Combine/Merge Phone Number Record With Contact Record
Reporting/Analytics
Admin Tools
- Admin User Overview
- Create a New User
- Edit Existing User
- Considerations When Deleting a User
- User Management - Caretaker Overview
- User ID Overview
- Team Notification Settings
- Allow user Segment access
- Manage Fields
- Configure Fields and Custom Fields
- Message Types
- Phone Number Validation
- Mongoose Data Security and Using Mongoose Remotely